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Problem logging into the account
Problem logging into the account
Sergey Evans avatar
Written by Sergey Evans
Updated over 2 months ago

If you cannot sign in to your account, check the following items:

  1. The time and time zone on your device are not set correctly.

  2. Your mail domain is banned in our system.

  3. You are trying to use a temporary mailbox.

List of banned email domains:

1

protonmail.com

2

proton.me

Why do we block these domains?

These domains are marked as “abusive” and unfortunately many mail services, including those we use, cannot deliver mail verification messages to these domains.

These domains are used for abuse in different systems.

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